Why are we moving from Orion to Interweave?<\/strong><\/p>\n The Orion contract reaches expiry in September\u00a02026<\/strong>. Interweave offers a more cost-effective and modern platform for shared care records, with ability to enhance and expand after go-live.<\/p>\n What are the key dates?<\/strong><\/p>\n Will the same data be available in Interweave?<\/strong><\/p>\n The majority of existing feeds and contributing organisations will remain. Some information may be displayed in new layouts or locations.<\/p>\n What happens to historical data from Orion?<\/strong><\/p>\n Most datasets stored in Orion will be migrated so that historical information remains available in Interweave.<\/p>\n What\u2019s changing in the interface?<\/strong> Can I print or export patient information?<\/strong><\/p>\n No, you should not print, export or screenshot any information as this creates data-security and IG risks.<\/p>\n Do I need to do anything before the transition?<\/strong>\u00a0<\/strong><\/p>\n No user action is required at this stage. Any pre-transition steps will be communicated as part of readiness messaging.<\/p>\n Will there be any impact on patient care during the transition<\/strong><\/p>\n No impact is expected. Access will remain available throughout, with any short downtimes communicated well in advance.<\/p>\n What is the expected downtime during transition?<\/strong><\/p>\n Will my login change?<\/strong><\/p>\n You\u2019ll continue to use your organisation credentials via Single Sign\u2011On (SSO) or MFA. The login page will change URL to Interweave. Your username will remain the same, but your password will be reset and you will receive instructions for this.<\/p>\n Do I need to request new access?<\/strong><\/p>\n In most cases, existing role-based access will be migrated\/mapped to Interweave. If your role has changed or you need additional permissions, please ask your line manager to contact DCRSystemAdmin@dorsetcouncil.gov.uk<\/p>\n Will there be Multi\u2011Factor Authentication (MFA)?<\/strong><\/p>\n If you aren\u2019t accessing Interweave via Single Sign-On then MFA will be required. MFA (Multi-Factor Authentication) is a security method that requires users to provide at least two forms of evidence to verify their identity, enhancing security beyond a password. You will receive instructions on how to register your contact number and complete set up.<\/p>\n Will my old Orion account still work?<\/strong><\/p>\n It will either redirect to Interweave or show a decommission notice. Please use the Interweave URL for all future access – new Interweave URL<\/strong><\/p>\n Are integrations (e.g., from EPR, GP systems) changing?<\/strong><\/p>\n Context\u2011launch or embedded links will be updated to point to Interweave. You may notice a slightly different patient\u2011context handover screen.<\/p>\n Will the system be faster?<\/strong><\/p>\n You should see equal or improved performance. Some very large records may take a moment to load the first time, subsequent loads are typically quicker.<\/p>\n Will I need to log in more often?<\/strong><\/p>\n Interweave follows the same session timeout rules required by NHS and local authority security policies. You may be asked to re-authenticate after periods of inactivity.<\/p>\n I work across multiple organisations. Will I have duplicate accounts in Interweave?<\/strong><\/p>\n TBC<\/strong><\/p>\n Do I need training?<\/strong><\/p>\n There will be training materials provided for DCRv2. It won\u2019t be mandatory for existing DCR users but we encourage you to familiarise yourself with the training provided. This will include both webinars and ready to use materials.<\/p>\n Will there be on-going support during go-live?<\/strong><\/p>\n Yes, support will be available throughout the go-live period to help users and organisations with any issues or questions.<\/p>\n Who do I contact for issues?<\/strong><\/p>\n What if I am a new starter after go-live?<\/strong><\/p>\n New starters will be onboarded to Interweave through standard DCR training and access processes.<\/p>\n How can I ensure that I am using the DCR platform appropriately?\u00a0\u00a0 \u00a0\u00a0\u00a0<\/strong><\/p>\n Use it for the\u00a0sole purpose of the provision of direct care\u00a0which is any heath or care activity concerned with the prevention, investigation and treatment of illness and the alleviation of suffering of individuals (all activities that directly contribute to the diagnosis, care and treatment of an individual). \u00a0\u00a0It should not be used for any secondary purposes such as research, teaching, needs assessment, financial audit, service management activities or risk stratification for example.<\/p>\n Can the Dorset Care Record be used for needs assessments?<\/strong><\/p>\n The Dorset Care Record (DCR) can only be accessed and used for direct care purposes. Whether a needs assessment is considered direct care depends on the purpose of the assessment and should be considered on a case-by-case basis. Assessments relating to care planning, support needs, care packages, carer support or placement decisions may be considered direct care. However, assessments relating to benefits or entitlements, such as Blue Badge applications, are not considered direct care and DCR information must not be accessed for these purposes. If you are unsure, seek advice from your local DCR lead or Information Governance team.<\/p>\n Can one team member access the DCR and share information with colleagues?<\/strong><\/p>\n Teams often discuss patients and service users jointly, and sharing relevant information during case discussions or multidisciplinary meetings is acceptable where everyone involved is entitled to that information for the purpose of providing direct care<\/strong>. However, every authorised user who needs to access information in the DCR should do so using their own individual account<\/strong>. Users must not allow colleagues to access the DCR using their login credentials, and DCR information must not be shared with individuals or teams who do not require it for direct care purposes. This helps maintain patient confidentiality, supports audit requirements and ensures compliance with information governance policies.<\/p>\n What if I can\u2019t find expected information?<\/strong><\/p>\n Check data source status in the Provenance\/Source panel. If a feed shows as unavailable, follow your local contingency process and log the issue with the Service Desk.<\/p>\n Has patient consent\/sharing changed?<\/strong><\/p>\n No change to the purpose of access: viewing is for direct care only, in line with existing DCR policies. Consent\/opt\u2011out handling continues as per local IG agreements.<\/p>\n\n
\nInterweave provides a modernised layout with clearer navigation and improved search. Some functions previously found in Orion menus have moved to different locations.<\/p>\n\n
Access & Login<\/h2>\n
\n\n
Training & Support<\/h2>\n
\n\n
\n
Safety, Data Protection & Escalation<\/h2>\n
\n\n