We have just finished a team re-organisation – to make sure we have the right people in the right roles to effectively support the Digital First project. There’s just one piece of the puzzle missing: a fourth Content Designer. If you are web savvy, with great people skills and an interest in all things digital… Read more We’re hiring!
What is GAAD? It is the day web developers across the globe get together and try to raise awareness and know-how on making websites accessible. Every website developer is urged to test at least one page on their website for accessibility, fix any issues, blog about it and urge others to do the same. What is… Read more It is Global Accessibility Awareness Day (GAAD) today!
Understanding our users We use a number of tools to help us understand our users better. Along with things like user testing results, Google Analytics information and key word research, data from our internal search engine lets us lift the lid on what Dorset’s thinking about day by day and week by week. Anticipating… Read more Finding users’ needs in the search box
During November and December 2015 we ran a web survey of dorsetforyou.com, asking for feedback on site content, navigation and the search. Three customers selected from the 640 responses won a £50 M&S voucher for their efforts. Whilst the winners spent their vouchers, we spent time analysing the results. Our hope is to baseline satisfaction in order to… Read more Aiming for 100% very satisfied
Whilst it has had some additions and tweaks over the past few years, our last major re-working of Dorsetforyou.com was back in 2008. Clearly a lot has changed on the digital landscape since then. Far more users are choosing to interact with their council via digital channels, nearly half of our web visits are now… Read more Choosing the right technical platform
