We’ve written on this blog before about our approach to transforming our customer experience. A key component of this has been the implementation of our new customer platform. The Digital Team was an early adopter of the customer platform for hosting our website, which involved a concentrated period of development, data migration, testing and deployment… Read more Developing our website
Meet Camille Hall, a council customer services officer for 16 years. Camille wasn’t sure how extra training could benefit her, that was until she tried our new – and free – online embedded digital champion training. “I wasn’t sure what the training would involve, I already digitally assist customers in my role as a customer… Read more Why extra training can improve your customer service skills even more
We’re excited to say that 250 people have decided to be like Digital Norma and help people get online by becoming an Embedded Digital Champion. It’s so good to see our army of volunteers growing, and we’re so proud to have hit this milestone. Have you met Norma yet? She’s a Dorset resident who works… Read more Join 250 other people and become a Digital Embedded Champion!
