We have just finished a team re-organisation – to make sure we have the right people in the right roles to effectively support the Digital First project. There’s just one piece of the puzzle missing: a fourth Content Designer. If you are web savvy, with great people skills and an interest in all things digital… Read more We’re hiring!
Understanding our users We use a number of tools to help us understand our users better. Along with things like user testing results, Google Analytics information and key word research, data from our internal search engine lets us lift the lid on what Dorset’s thinking about day by day and week by week. Anticipating… Read more Finding users’ needs in the search box
During November and December 2015 we ran a web survey of dorsetforyou.com, asking for feedback on site content, navigation and the search. Three customers selected from the 640 responses won a £50 M&S voucher for their efforts. Whilst the winners spent their vouchers, we spent time analysing the results. Our hope is to baseline satisfaction in order to… Read more Aiming for 100% very satisfied
Whilst it has had some additions and tweaks over the past few years, our last major re-working of Dorsetforyou.com was back in 2008. Clearly a lot has changed on the digital landscape since then. Far more users are choosing to interact with their council via digital channels, nearly half of our web visits are now… Read more Choosing the right technical platform
Whilst work continues to develop the site, our existing website dorsetforyou.com still gives you a simple way to access whatever you need- from reporting a pothole to applying for a school place. Whether it’s on your computer, tablet or smartphone, at any time that suits you. And if you don’t have your own device, you can log… Read more Use our online services and win an iPad
As part of our work to improve the Dorsetforyou.com website and digital services, we’d love to learn more about how you use the existing website and what you think of it. This will really help us learn more about what works well and what doesn’t and help us prioritise improvements. It should take no more… Read more What do you think of Dorsetforyou.com? Win £50 vouchers …
For the past three months we have been working with digital partner FutureGov to explore and firm up our digital plans for the coming years. FutureGov presented us with their final report last week and our Dorsetforyou.com Board, made up of senior staff from our partner councils, considered their recommendations this week. We asked FutureGov… Read more Full steam ahead (nearly)
Today we want to introduce you to a few people: Mildred is 81 and she just wants to enjoy life. She sometimes struggles with technology so she needs webpages that are easy to read and easy to print out Ken is 47 and he runs his own business. He lives on his mobile phone and… Read more Getting persona-l
We are pleased to be able to share our new Design Principles with you. Our team got excited when we first read them through a few weeks ago because we know they’ll help us work smarter with our users and with council services. Now they have been signed off by the Project Board you can… Read more Our design principles start with user needs
In our continuing work with FutureGov, a digital and design company which specialises in creating human-centred technology for the public sector, we’re getting ever closer to designing a new digital platform for dorsetforyou.com. The past few weeks have focused on engaging internally with staff and councillors, and externally with our customers. We recently ran some lunchtime learning… Read more Learning, sharing and listening to our residents
