A friendly new face is showing people in Dorset how easy it is to get better broadband. Digital Norm is a fun character developed by the Superfast Dorset programme. His family switches to superfast broadband and saves money at the same time. Norm has been appearing in town centres, local newspapers, on council buses and… Read more Superfast broadband . . . it’s the Norm in Dorset

In ICT Services we provide support to our workforce and schools looking after a computer network that connects 188 sites including 41 traffic signals, 330 applications and approx. 5100 devices (laptops, tablets, desktops).  Each week we receive around 855 calls for help and 161 requests for new work.  Some years ago we enabled people to… Read more Improving our ICT Service

Dorset Council Adults and Communities Head of Service Jon Goodwin is a big fan of Skype for Business. In this short video Jon’s adapted a 40-year-old road safety campaign slogan to highlight to colleagues how Skype’s video conferencing and online collaboration features can save the council time and money. Dorset Council staff can use Skype… Read more Think once, think twice . . . think Skype!

For the last 18 months we’ve been working to progress our ambition is to be a digital council in a digital place which has required us to think about digital skills, services, ways of working, technology and connectivity, as well as business intelligence and data. The way we think about digital can be hard to… Read more A good time to reflect on digital in Dorset

Within the Digital Design team we place a real emphasis on user centred design putting people and their needs first, this is where the Design lab plays a part. The lab is a room based in the old courts part of County Hall, it’s away from the office spaces and provides a ‘safe’ environment for… Read more Why do we need a user research lab?

Whether it’s a parent paying for a school trip, the authority accepting donations to one of its charitable causes, someone paying for a printout of a historical document, a place on a training course, or a subscription to Dorset Food and Drink, the act of making a payment online is a repeatable task.  This is… Read more Making it easy to Pay online

We know from others that to become a digital organisation you need the right culture, and that developing the right skills in the workforce helps this. My first stop when thinking about how we implemented our digital strategy was our learning and development (L&D) colleagues. I wanted to make sure we incorporated the development of digital skills… Read more Winner of Campaign for Learning Impact Award 2018

We ran the last of the Government Digital Service pre-packaged sessions for this week, complimented with some of our own examples. These have gone down really well, with people wanting to know more as a result. To help with this, James in the team has pulled together a design toolkit covering our approach and linking… Read more Services Week – Day 4