Local offer icons

My redesign experience with the Dorset Local Offer

One of my priority areas is the “Dorset Local Offer”. This term doesn’t mean a lot to most people but, those who know the phrase know it well. Dorset’s Local Offer is what we offer, in Dorset, for the families of children and young people with Special Educational Need and/or Disabilities (SEND). To give you… Read more My redesign experience with the Dorset Local Offer

Roses are red, violets are blue, if you’re getting married, visit Dorsetforyou

We’re spreading the love this Valentine’s Day with our new and improved webpages on marriages and civil partnerships. When I was assigned this area in the content redesign project, I was excited to get stuck in. There was a lot of work to do around wedding venues, so I knew I’d have the chance to… Read more Roses are red, violets are blue, if you’re getting married, visit Dorsetforyou

Do you call it a tip or a dump? A recycling centre or recycling village?…..answers on a postcard please

We’ve been quiet for a while but for good reasons. The fully staffed project team is now in place and we are busy beavering away redesigning our online content while keeping in mind our design principles. One of my assigned priority redesign areas is the waste and recycling website and questions like the above have… Read more Do you call it a tip or a dump? A recycling centre or recycling village?…..answers on a postcard please

Global Accessibility Awareness Day

It is Global Accessibility Awareness Day (GAAD) today!

What is GAAD? It is the day web developers across the globe get together and try to raise awareness and know-how on making websites accessible. Every website developer is urged to test at least one page on their website for accessibility, fix any issues, blog about it and urge others to do the same. What is… Read more It is Global Accessibility Awareness Day (GAAD) today!

Search terms word cloud

Finding users’ needs in the search box

Understanding our users We use a number of tools to help us understand our users better.  Along with things like user testing results, Google Analytics information and  key word research, data from our internal search engine lets us lift the lid on what Dorset’s thinking about day by day and week by week.   Anticipating… Read more Finding users’ needs in the search box

Website survey man on tablet

Aiming for 100% very satisfied

During November and December 2015 we ran a web survey of dorsetforyou.com, asking for feedback on site content, navigation and the search. Three customers selected from the 640 responses won a £50 M&S voucher for their efforts. Whilst the winners spent their vouchers, we spent time analysing the results. Our hope is to baseline satisfaction in order to… Read more Aiming for 100% very satisfied