Interested in a career in user-centred design or developing digital solutions at Dorset Council?

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We are excited to announce an opportunity to join us!  Over the past two years, we’ve demonstrated our flexibility and ability to achieve great things in times of enormous challenge. Now there’s a chance to join us as we extend our transformation capability even further.  Interested?  Our ambition is to put Dorset Council at the… Read more Interested in a career in user-centred design or developing digital solutions at Dorset Council?

What’s it like working in ICT Operations at Dorset Council?

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Hi, I’m James, the Head of ICT Operations for Dorset Council. I’m wondering what your perception is of working for a council. Are you imagining inflexible working practices? A lack of opportunity to develop and learn?  Councils are changing, and working in Digital, Change and ICT at Dorset Council is a great example of this. … Read more What’s it like working in ICT Operations at Dorset Council?

Drawing by Alex May of a design toolkit

Joining Dorset Council remotely as a Service Designer

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I joined Dorset Council last July in my first official role as a Service Designer. I am a keen bean with lots to learn, and my interest in working at Dorset started when I was looking at how to formally sidestep into service design. I knew that Dorset was building their user-centred design (UCD) capability,… Read more Joining Dorset Council remotely as a Service Designer

Illustration of team members across the council

Transforming Dorset’s customer experience

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We are taking a fresh approach to how we design and deliver services to provide an efficient and consistent customer experience for Dorset’s residents.  To do this we have three work strands:  implementation of a new customer platform helping us to move to a ‘customer always, digital first’ approach  establishing a ‘One Council Front Door’… Read more Transforming Dorset’s customer experience

Be like Digital Norma and help get more people online

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Meet Digital Norma – just an ordinary gal who is helping to make a huge difference to people’s lives. We now live in a world where nearly everything is moving online but in Dorset we still have nearly a third of residents who are digitally excluded in some way. One factor in being digitally excluded… Read more Be like Digital Norma and help get more people online

The Digital Dorset team on location for #FutureFest21 – this was our ‘Countryside of the Future’ day.

Celebrating Dorset’s innovative future – #FutureFest21

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Introduction: When you think of Dorset what springs to mind? Rolling hills, farms, a stunning coastline, Thomas Hardy and a haven for tourists perhaps? With no motorways, no cities and an, on average, older population, the chances are Dorset and digital are not two words you would naturally put together. But you would be wrong…… Read more Celebrating Dorset’s innovative future – #FutureFest21

Mia Green, Digital Dorset's Apprentice Digital Community Manager. Pictured in her home town, Wimborne Minster

Young apprentice Mia is helping make a real difference to digital inclusion in Dorset

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It’s National Apprenticeship Week and here at Digital Dorset, we are very proud to have our very own apprentice digital community manager, Mia Green.  Mia, 18, was studying Media at Brockenhurst College when she realised a future in higher education wasn’t for her. In this blog, Mia, from Wimborne, explains why an apprenticeship was the… Read more Young apprentice Mia is helping make a real difference to digital inclusion in Dorset

Become an embedded digital champion and help our residents get online

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More and more essential services are now accessed online but here in Dorset we have around 150,000 people who lack essential digital skills, struggling to do even the simplest tasks online. If you work with our residents then we need your help to help them. That’s where our Embedded Digital Champion training programme comes in.… Read more Become an embedded digital champion and help our residents get online

From getting online to improving your technical skills – Digital Dorset is here to help

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Did you know that nearly a third of all Dorset Council residents are digitally excluded in some way? This could be because people cannot afford broadband or devices, poor internet speeds or a lack of digital skills. Here at Digital Dorset we know just how important being able to get online is. The pandemic highlighted… Read more From getting online to improving your technical skills – Digital Dorset is here to help