All this month we are celebrating five years of Dorset Council signing the Local Digital Declaration. The Declaration is a shared ambition for the future of local public services. It was written in 2018 by a collective of 45 local authorities, sector bodies and government departments – including Dorset Council – and outlines our goals… Read more A platform that will take us to destination success
We continue to transform our customer experience, more recently through the development of our website and content management system (CMS). Working in delivery phases, at the moment the platform is divided into three focussed areas: Website – Content Management System (CMS) Customer Account and Contact Management (CCM) E forms and workflow – enabling services to… Read more Introducing a new pricing model
We’ve written on this blog before about our approach to transforming our customer experience. A key component of this has been the implementation of our new customer platform. The Digital Team was an early adopter of the customer platform for hosting our website, which involved a concentrated period of development, data migration, testing and deployment… Read more Developing our website
We are taking a fresh approach to how we design and deliver services to provide an efficient and consistent customer experience for Dorset’s residents. To do this we have three work strands: implementation of a new customer platform helping us to move to a ‘customer always, digital first’ approach establishing a ‘One Council Front Door’… Read more Transforming Dorset’s customer experience
