user needs

Lisa Trickey - apprentice to digital transformation lead

How digital is making life easier for Dorset residents

Here at Digital Dorset we are always working hard to show why moving to a digital way of living and working can actually make things easier, and sometimes cheaper, for our residents.  In this blog, Lisa Trickey, service manager for digital strategy and design, talks about the services people can access online and how we… Read more How digital is making life easier for Dorset residents

Dorset Council – bringing the future to the Jurassic Coast

How do you bring the next-generation connectivity needed to create jobs, foster innovation and support communities to one of the UK’s most beautiful rural locations with a UNESCO-designated world heritage coastline? That’s the challenge faced by Dorset Council, which is leading a consortium of local, national and international partners delivering the £7 million 5G RuralDorset… Read more Dorset Council – bringing the future to the Jurassic Coast

Search terms word cloud

Finding users’ needs in the search box

Understanding our users We use a number of tools to help us understand our users better.  Along with things like user testing results, Google Analytics information and  key word research, data from our internal search engine lets us lift the lid on what Dorset’s thinking about day by day and week by week.   Anticipating… Read more Finding users’ needs in the search box