{"id":309,"date":"2017-06-09T15:00:00","date_gmt":"2017-06-09T14:00:00","guid":{"rendered":"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/?p=309"},"modified":"2017-07-18T13:38:34","modified_gmt":"2017-07-18T12:38:34","slug":"from-data-to-dashboards-measuring-digital-performance","status":"publish","type":"post","link":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/2017\/06\/09\/from-data-to-dashboards-measuring-digital-performance\/","title":{"rendered":"From data to dashboards: measuring digital performance."},"content":{"rendered":"

How we are bringing data to life in the age of online as we modernise and improve upon council services.<\/strong><\/p>\n

Our team is able to tap into a wealth of data sources, from Google Analytics reports that tell us web traffic statistics, device demographics and user interactions, to our own collated\u00a0data\u00a0of our customer’s digital transactions.<\/p>\n

\"reportingBeing able to report on certain pages of the website can give us an idea of what needs improving and suggest ways we can help our users interact with the many transactional features\u00a0on Dorsetforyou.<\/p>\n

 <\/p>\n

PERFORMANCE IS KEY<\/h2>\n

It\u2019s all well and good being able to run a cost effective service, but to really promote the benefits of our digital channels\u00a0we want to prove that the service is user friendly, customer focused, and\u00a0ultimately performs well. Our Digital Dashboards are a GDS (Government Digital Service) recommended project for highlighting the benefits of increased digital use.<\/p>\n

\"dashboards\"<\/p>\n

VISUALISING DATA<\/h2>\n

The\u00a0dashboards provide a visual representation of our data for a clear insight into how our customers are using our services in an increasingly online environment. By making this data accessible to the public we can compare our performance to other government organisations as we follow a set of recommended design principles. The Government design service has outlined 4 Key performance indicators (KPIs), which\u00a0are:<\/p>\n

Digital take-up:\u00a0<\/strong>The percentage of people using services online compared to other methods (e.g. phone or post).
\n<\/span>
\n<\/span>User satisfaction:\u00a0<\/strong>Satisfaction is calculated by asking people to rate a service.<\/span><\/p>\n

Completion rate:\u00a0<\/strong>The percentage of people who successfully complete a service.
\n<\/span>
\nCost per transaction:\u00a0<\/strong>The average cost to government of each transaction.<\/span><\/p>\n

CHARTING SUCCESS<\/h2>\n

The reports based on these recommended factors not only tell us\u00a0how many users are opting for online use, but they are also a testament to the success of going digital without compromising on the standard of service delivered. \u00a0As we develop the dashboard project and release these statistics we\u00a0also welcome\u00a0our residents and users to find out about how we are transforming council services to be cheaper and more efficiently\u00a0coordinated.<\/p>\n

We want our customers to know that tasks such as renewing a garden waste subscription or applying for the housing register\u00a0can be done quickly and easily online and by doing so can save us money that we can put back into other vital services. You can follow the ongoing project at\u00a0www.dorsetforyou.gov.uk\/digital-dashboard<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

How we are bringing data to life in the age of online as we modernise and improve upon council services.<\/p>\n","protected":false},"author":1,"featured_media":315,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"jetpack_featured_media_url":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2017\/06\/DDscreen.png","_links":{"self":[{"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/posts\/309"}],"collection":[{"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/comments?post=309"}],"version-history":[{"count":28,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/posts\/309\/revisions"}],"predecessor-version":[{"id":340,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/posts\/309\/revisions\/340"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/media\/315"}],"wp:attachment":[{"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/media?parent=309"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/categories?post=309"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/tags?post=309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}