{"id":465,"date":"2019-05-28T12:10:33","date_gmt":"2019-05-28T11:10:33","guid":{"rendered":"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/?p=465"},"modified":"2019-05-28T12:10:33","modified_gmt":"2019-05-28T11:10:33","slug":"changing-our-communication-for-families-with-send-in-dorset%e2%80%af","status":"publish","type":"post","link":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/2019\/05\/28\/changing-our-communication-for-families-with-send-in-dorset%e2%80%af\/","title":{"rendered":"Changing our communication for families with SEND in Dorset\u202f"},"content":{"rendered":"<p><span data-contrast=\"auto\"><b>Progress Tracker<\/b><b>\u202f<\/b>\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Last month we <\/span><span data-contrast=\"auto\">launched <\/span><span data-contrast=\"auto\">a text notification service for parents to follow <\/span><span data-contrast=\"auto\">the <\/span><span data-contrast=\"auto\">progress o<\/span><span data-contrast=\"auto\">f<\/span><span data-contrast=\"auto\"> their request for a needs assessment for an education, health and care (EHC) plan. <\/span><span data-contrast=\"auto\">Parents can track the progress of their request just by using their mobile phone.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In response to feedback, o<\/span><span data-contrast=\"auto\">ur aim was to make the process of tracking easy and transparent. <\/span><span data-contrast=\"auto\">W<\/span><span data-contrast=\"auto\">e\u2019ve developed this progress tracker through testing with<\/span><span data-contrast=\"auto\">:<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 20px\" data-contrast=\"auto\">p<\/span><span style=\"font-size: 20px\" data-contrast=\"auto\">are<\/span><span style=\"font-size: 20px\" data-contrast=\"auto\">nts<\/span><span style=\"font-size: 20px\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">carers<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">young people<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">school settings<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">partners involved in the EHC plan process<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/SEN-Tracker.png\"><img loading=\"lazy\" class=\"wp-image-467 aligncenter\" src=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/SEN-Tracker.png\" alt=\"\" width=\"617\" height=\"407\" srcset=\"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/SEN-Tracker.png 1877w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/SEN-Tracker-300x198.png 300w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/SEN-Tracker-768x506.png 768w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/SEN-Tracker-1024x675.png 1024w\" sizes=\"(max-width: 617px) 100vw, 617px\" \/><\/a><\/p>\n<p><b><span data-contrast=\"none\">Keeping parents up to date<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:2,&quot;335559739&quot;:120,&quot;335559740&quot;:660}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">Instead of parents having to call us to find out how their request is progressing, our progress tracker provides:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">a real-time update <\/span><span data-contrast=\"none\">of the assessment request<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">progress<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">r<\/span><span data-contrast=\"none\">eassurance <\/span><span data-contrast=\"none\">for <\/span><span data-contrast=\"none\">the famil<\/span><span data-contrast=\"none\">y about <\/span><span data-contrast=\"none\">what<\/span><span data-contrast=\"none\">\u2019<\/span><span data-contrast=\"none\">s happening at <\/span><span data-contrast=\"none\">this <\/span><span data-contrast=\"none\">stage and what&#8217;s next<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">a reduction in the number of <\/span><span data-contrast=\"none\">calls to the SEN Team <\/span><span data-contrast=\"none\">which <\/span><span data-contrast=\"none\">will lead to time and efficiency <\/span><span data-contrast=\"none\">benefits<\/span><span data-contrast=\"none\">; <\/span><span data-contrast=\"none\">23% received <\/span><span data-contrast=\"none\">so far<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">m<\/span><span data-contrast=\"none\">ore time<\/span><span data-contrast=\"none\"> for<\/span><span data-contrast=\"none\"> the <\/span><span data-contrast=\"none\">EHC <\/span><span data-contrast=\"none\">p<\/span><span data-contrast=\"none\">lan progression<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">i<\/span><span data-contrast=\"none\">ncreased confidence and trust in the service<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"none\">What parents in Dorset have said<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:2,&quot;335559739&quot;:120,&quot;335559740&quot;:660}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Parents have said:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"none\">\u201c<\/span><span data-contrast=\"auto\">Being a parent of<\/span><span data-contrast=\"auto\"> a child who has been through this process already<\/span><span data-contrast=\"auto\">, <\/span><span data-contrast=\"auto\">the tracker is a definite improvement on experience as a parent.\u201d<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">\u201cThe reassurance from the tracker is HUGE\u201d<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">\u201cLess stressful, check it whenever you need to, whenever you are having a wobble.\u201d<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">\u201cSaves you having to phone the <\/span><span data-contrast=\"auto\">c<\/span><span data-contrast=\"auto\">ouncil. It&#8217;s easy to forget things and with this <\/span><span data-contrast=\"auto\">it<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\"> always on your phone and you can check back.\u201d<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">\u201cClear.\u202fNot too formal. Simple enough, but also formal enough.\u202fRight terminology but also clear.\u202fGot the balance right.\u201d<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/EHCP-mobile.png\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-468\" src=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/EHCP-mobile.png\" alt=\"\" width=\"289\" height=\"322\" srcset=\"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/EHCP-mobile.png 289w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/EHCP-mobile-269x300.png 269w\" sizes=\"(max-width: 289px) 100vw, 289px\" \/><\/a><\/p>\n<p><b><span data-contrast=\"none\">Design <\/span><\/b><b><span data-contrast=\"none\">s<\/span><\/b><b><span data-contrast=\"none\">prints<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:2,&quot;335559739&quot;:120,&quot;335559740&quot;:660}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">Discovery is the first step of the design process. <\/span><span data-contrast=\"auto\">This <\/span><span data-contrast=\"auto\">is <\/span><span data-contrast=\"auto\">where we <\/span><span data-contrast=\"auto\">work together to develop an understanding of the problem we\u2019re trying to solve: keeping parents informed about their request for a needs assessment for an EHC plan.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">For th<\/span><span data-contrast=\"auto\">is <\/span><span data-contrast=\"auto\">design sprint we<\/span><span data-contrast=\"auto\"> got a group of people together <\/span><span data-contrast=\"auto\">and <\/span><span data-contrast=\"auto\">started <\/span><span data-contrast=\"auto\">to<\/span><span data-contrast=\"auto\"> buil<\/span><span data-contrast=\"auto\">d<\/span><span data-contrast=\"auto\"> our first prototype. This group included:\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 20px\" data-contrast=\"auto\">FutureGov<\/span><span style=\"font-size: 20px\" data-contrast=\"auto\"> designers<\/span><span style=\"font-size: 20px\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">members of the <\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">pecial <\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">ducational <\/span><span data-contrast=\"auto\">n<\/span><span data-contrast=\"auto\">eeds <\/span><span data-contrast=\"auto\">and\/or disabilities <\/span><span data-contrast=\"auto\">(SEN<\/span><span data-contrast=\"auto\">D<\/span><span data-contrast=\"auto\">) team<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">a business analyst<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">a <\/span><span data-contrast=\"auto\">communication<\/span> <span data-contrast=\"auto\">officer<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">a web content designer<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">a<\/span><span data-contrast=\"auto\">n IT<\/span><span data-contrast=\"auto\"> project manager<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Having the relevant people in the team who could make decisions on behalf of their areas of expertise was essential<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">W<\/span><span data-contrast=\"auto\">e looked <\/span><span data-contrast=\"auto\">at how people <\/span><span data-contrast=\"auto\">request an assessment <\/span><span data-contrast=\"auto\">for an EHC plan <\/span><span data-contrast=\"auto\">and how <\/span><span data-contrast=\"auto\">we <\/span><span data-contrast=\"auto\">update<\/span><span data-contrast=\"auto\"> them on our <\/span><span data-contrast=\"auto\">progress.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Together we focused<\/span><span data-contrast=\"auto\"> on<\/span><span data-contrast=\"auto\"> these stages<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li><span data-contrast=\"auto\">Defining the challenge.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Sketching ideas that might help us solve the challenge.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Choosing an idea to take forward, then storyboarding it.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Designing a prototype of the chosen idea.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Putting the prototype in front of users and listening to feedback.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><b><span data-contrast=\"none\">Defining the challenge<\/span><\/b><\/p>\n<p><span data-contrast=\"auto\">Our goal was to build a simple system for our families to keep them informed<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\"> We used <\/span><a href=\"https:\/\/coopdigitalblog.files.wordpress.com\/2019\/05\/58fb0-hmw-worksheet.pdf\"><span data-contrast=\"auto\">\u2018how might we\u2019 questions<\/span><\/a><span data-contrast=\"auto\">, and turned problems into opportunities by asking questions such as:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:2,&quot;335559739&quot;:120,&quot;335559740&quot;:660}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">h<\/span><span data-contrast=\"auto\">ow might we help families get the information<\/span><span data-contrast=\"auto\"> they need, more quickly, so they can <\/span><span data-contrast=\"auto\">feel informed<\/span><span data-contrast=\"auto\">?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">h<\/span><span data-contrast=\"auto\">ow might we be open and transparent about the process?\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">h<\/span><span data-contrast=\"auto\">ow might we up<\/span><span data-contrast=\"auto\">date people about their assessment<\/span><span data-contrast=\"auto\">?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">Working in this way <\/span><span data-contrast=\"auto\">allowed everyone <\/span><span data-contrast=\"auto\">to see the bigger picture. It helped us think about our <\/span><span data-contrast=\"auto\">outcomes and why we want to achieve them<\/span><span data-contrast=\"auto\">. <\/span><span data-contrast=\"auto\">We were able to keep on track for the <\/span><span data-contrast=\"auto\">sprint<\/span><span data-contrast=\"auto\">s and focus on the challenge.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Sketching ideas<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:2,&quot;335559739&quot;:120,&quot;335559740&quot;:660}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Through a <\/span><span data-contrast=\"auto\">series of observations and drop<\/span><span data-contrast=\"auto\">&#8211;<\/span><span data-contrast=\"auto\">in sessions we were able to sketch out ideas <\/span><span data-contrast=\"auto\">for possible solutions t<\/span><span data-contrast=\"auto\">o the \u2018how might we\u2019 questions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/sketch-ideas.png\"><img loading=\"lazy\" class=\"aligncenter  wp-image-469\" src=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/sketch-ideas.png\" alt=\"\" width=\"437\" height=\"259\" srcset=\"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/sketch-ideas.png 498w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/sketch-ideas-300x178.png 300w\" sizes=\"(max-width: 437px) 100vw, 437px\" \/><\/a><\/p>\n<p><span data-contrast=\"auto\">This was very helpful for those who are not always confident in participation<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Prototyping<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:2,&quot;335559739&quot;:120,&quot;335559740&quot;:660}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">We created prototype<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\"> (or mock-up<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">) of what our tracker<\/span><span data-contrast=\"auto\"> and web pages <\/span><span data-contrast=\"auto\">would look like so that we could ask parents for feedback and improve it.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">We made prototypes for:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">the pr<\/span><span data-contrast=\"auto\">ogress tracker<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:1080,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">the content <\/span><span data-contrast=\"auto\">about <\/span><a href=\"https:\/\/www.dorsetcouncil.gov.uk\/children-families\/sen-and-disability-local-offer\/education-and-learning\/ehc-needs-assessments-and-plans\/what-is-an-education-health-and-care-ehc-plan.aspx\"><span data-contrast=\"none\">the E<\/span><span data-contrast=\"none\">HC plan<\/span><span data-contrast=\"none\"> proces<\/span><span data-contrast=\"none\">s on Dorset Council website<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:1080,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">how we put the EHC plan process into context<\/span><span data-contrast=\"auto\"> with other ways of finding help<\/span><span data-contrast=\"auto\"> on the Local Offer\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:1080,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">a more efficient way to contact your <\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">chool<\/span><span data-contrast=\"auto\"> or early year<\/span><span data-contrast=\"auto\">s SENCO<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:1080,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\"> <a href=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/prototyping.png\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-470\" src=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/prototyping.png\" alt=\"\" width=\"643\" height=\"610\" srcset=\"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/prototyping.png 643w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/prototyping-300x285.png 300w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/a><b><\/b><\/span><\/p>\n<p><b><span data-contrast=\"none\">Getting feedback from <\/span><\/b><b><span data-contrast=\"none\">our service <\/span><\/b><b><span data-contrast=\"none\">users<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:2,&quot;335559739&quot;:120,&quot;335559740&quot;:660}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Continuing with a <\/span><span data-contrast=\"auto\">user-centered approach we <\/span><span data-contrast=\"auto\">showed o<\/span><span data-contrast=\"auto\">ur chosen prototypes<\/span><span data-contrast=\"auto\"> to <\/span><span data-contrast=\"auto\">our service users.<\/span> <span data-contrast=\"auto\">We met or spoke with parents and carers at home, in coffee shops, wherever they felt comfortable. We<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\">re lucky to work closely with the Dorset Parent Carer Council and were invited to take part in the <\/span><span data-contrast=\"auto\">p<\/span><span data-contrast=\"auto\">arent<\/span><span data-contrast=\"auto\">, c<\/span><span data-contrast=\"auto\">arers and <\/span><span data-contrast=\"auto\">y<\/span><span data-contrast=\"auto\">oung <\/span><span data-contrast=\"auto\">p<\/span><span data-contrast=\"auto\">eople event<\/span><span data-contrast=\"auto\">; <\/span><span data-contrast=\"auto\">a perfect opportunity to chat to them and show them what we were doing.<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This also helped us grasp what it\u2019s like for parents to apply for a <\/span><span data-contrast=\"auto\">needs<\/span><span data-contrast=\"auto\"> assessment for an EHC plan, and how they work with schools and health professionals to develop them.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">We adapted our prototypes with the feedback from parents, young people and professionals.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Showing our ideas\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:2,&quot;335559739&quot;:120,&quot;335559740&quot;:660}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Throughout the project we used \u2018show and tell\u2019 sessions to present our designs and our prototypes to those involved with the process.\u00a0 We provided the user journey and gathered <\/span><span data-contrast=\"auto\">feedback to inform our next steps.<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">Parents and <\/span><span data-contrast=\"auto\">carers<\/span><span data-contrast=\"auto\"> helped us adapt our user journey:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:1440,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\"> <a href=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/EHCP-feedback.png\"><img loading=\"lazy\" class=\"aligncenter  wp-image-471\" src=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/EHCP-feedback.png\" alt=\"\" width=\"315\" height=\"239\" srcset=\"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/EHCP-feedback.png 359w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/EHCP-feedback-300x227.png 300w\" sizes=\"(max-width: 315px) 100vw, 315px\" \/><\/a><\/span><\/p>\n<p><span data-contrast=\"auto\">We engaged with users to create our prototype:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/engagemnet.png\"><img loading=\"lazy\" class=\"aligncenter  wp-image-473\" src=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/engagemnet.png\" alt=\"\" width=\"268\" height=\"270\" srcset=\"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/engagemnet.png 662w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/engagemnet-150x150.png 150w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/engagemnet-298x300.png 298w\" sizes=\"(max-width: 268px) 100vw, 268px\" \/><\/a><\/span><\/p>\n<p><span data-contrast=\"auto\">We held regular show and tell sessions to keep everyone up to date with our progress:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <a href=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/show-and-tell-eHCP.png\"><img loading=\"lazy\" class=\"aligncenter  wp-image-472\" src=\"https:\/\/news.dorsetforyou.gov.uk\/digital-first\/files\/2019\/05\/show-and-tell-eHCP.png\" alt=\"\" width=\"405\" height=\"304\" srcset=\"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/show-and-tell-eHCP.png 1024w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/show-and-tell-eHCP-300x225.png 300w, https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/files\/2019\/05\/show-and-tell-eHCP-768x576.png 768w\" sizes=\"(max-width: 405px) 100vw, 405px\" \/><\/a><\/span><\/p>\n<p><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">ome of the things we learnt from <\/span><span data-contrast=\"auto\">our user <\/span><span data-contrast=\"auto\">research:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">p<\/span><span data-contrast=\"auto\">eople <\/span><span data-contrast=\"auto\">are managing many things within their families<\/span><span data-contrast=\"auto\">; <\/span><span data-contrast=\"auto\">the EHC <\/span><span data-contrast=\"auto\">p<\/span><span data-contrast=\"auto\">lan process is just one of them<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">a<\/span><span data-contrast=\"auto\"> big pain point in the process <\/span><span data-contrast=\"auto\">is not knowing what<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\">s happening<\/span><span data-contrast=\"auto\">, especially <\/span><span data-contrast=\"auto\">waiting <\/span><span data-contrast=\"auto\">for phone<\/span><span data-contrast=\"auto\"> calls<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">f<\/span><span data-contrast=\"auto\">amilies<\/span><span data-contrast=\"auto\"> were very<\/span><span data-contrast=\"auto\"> positive about progress updates<\/span><span data-contrast=\"auto\">; they<\/span><span data-contrast=\"auto\"> help them to feel in control<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">o<\/span><span data-contrast=\"auto\">ur service needs to be r<\/span><span data-contrast=\"auto\">eliable<\/span><span data-contrast=\"auto\">. If <\/span><span data-contrast=\"auto\">o<\/span><span data-contrast=\"auto\">ur families are<\/span><span data-contrast=\"auto\">n\u2019<\/span><span data-contrast=\"auto\">t happy with our service, <\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">t leads to confusion, upset, complaints and a loss of faith in our service<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"none\">What\u2019s next<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:2,&quot;335559739&quot;:120,&quot;335559740&quot;:660}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:2,&quot;335559739&quot;:120,&quot;335559740&quot;:660}\">\u00a0<\/span><span data-contrast=\"auto\">Our work doesn\u2019t end there. <\/span><span data-contrast=\"auto\">We\u2019ll continue to build on the work we\u2019ve done so far to <\/span><span data-contrast=\"auto\">improve the EHC plan process<\/span><span data-contrast=\"auto\">, including:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">redesigning the remaining <\/span><a href=\"https:\/\/www.dorsetcouncil.gov.uk\/children-families\/sen-and-disability-local-offer\/education-and-learning\/ehc-needs-assessments-and-plans\/what-is-an-education-health-and-care-ehc-plan.aspx\"><span data-contrast=\"auto\">EHC plan process webpage content on our Local Offer<\/span><\/a><span data-contrast=\"auto\">, including the review of an EHC plan<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">sending out our redesigned l<\/span><span data-contrast=\"auto\">etters <\/span><span data-contrast=\"auto\">from <\/span><span data-contrast=\"auto\">June<\/span><span data-contrast=\"auto\"> 2019<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">going live with the revised i<\/span><span data-contrast=\"auto\">nformati<\/span><span data-contrast=\"auto\">o<\/span><span data-contrast=\"auto\">n gathering <\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">form <\/span><span data-contrast=\"auto\">in<\/span><span data-contrast=\"auto\"> September<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">2019<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">a r<\/span><span data-contrast=\"auto\">eview of <\/span><span data-contrast=\"auto\">our<\/span><span data-contrast=\"auto\"> EHC <\/span><span data-contrast=\"auto\">p<\/span><span data-contrast=\"auto\">lan<\/span><span data-contrast=\"auto\">; <\/span><span data-contrast=\"auto\">how we can improve <\/span><span data-contrast=\"auto\">the design and layout to make it mo<\/span><span data-contrast=\"auto\">re user friendly and accessible<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">making<\/span><span data-contrast=\"auto\"> continuous improvements to all aspects of the EHC plan process<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559739&quot;:432,&quot;335559740&quot;:240}\">Alex May &#8211; ICT Business Analyst, Kim Saint &#8211; Business Support Manager<\/span><\/p>\n<p><a href=\"https:\/\/blog.wearefuturegov.com\/positive-change-can-happen-simply-and-quickly-b85270b98b6d\">https:\/\/blog.wearefuturegov.com\/positive-change-can-happen-simply-and-quickly-b85270b98b6d<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Progress Tracker\u202f\u00a0 Last month we launched a text notification service for parents to follow the progress of their request for a needs assessment for an education, health and care (EHC) plan. Parents can track the progress of their request just by using their mobile phone.\u00a0\u00a0 In response to feedback, our aim was to make the&hellip; <span class=\"kuorinka-read-more\"><a href=\"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/2019\/05\/28\/changing-our-communication-for-families-with-send-in-dorset%e2%80%af\/\" class=\"more-link\">Read more <span class=\"screen-reader-text\">Changing our communication for families with SEND in Dorset\u202f<\/span><\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/posts\/465"}],"collection":[{"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/comments?post=465"}],"version-history":[{"count":2,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/posts\/465\/revisions"}],"predecessor-version":[{"id":475,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/posts\/465\/revisions\/475"}],"wp:attachment":[{"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/media?parent=465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/categories?post=465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.dorsetcouncil.gov.uk\/digital-first\/wp-json\/wp\/v2\/tags?post=465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}