We’re excited to say that 250 people have decided to be like Digital Norma and help people get online by becoming an Embedded Digital Champion. It’s so good to see our army of volunteers growing, and we’re so proud to have hit this milestone. Have you met Norma yet? She’s a Dorset resident who works… Read more Join 250 other people and become a Digital Embedded Champion!
We are excited to announce an opportunity to join us! Over the past two years, we’ve demonstrated our flexibility and ability to achieve great things in times of enormous challenge. Now there’s a chance to join us as we extend our transformation capability even further. Interested? Our ambition is to put Dorset Council at the… Read more Interested in a career in user-centred design or developing digital solutions at Dorset Council?
Hi, I’m James, the Head of ICT Operations for Dorset Council. I’m wondering what your perception is of working for a council. Are you imagining inflexible working practices? A lack of opportunity to develop and learn? Councils are changing, and working in Digital, Change and ICT at Dorset Council is a great example of this. … Read more What’s it like working in ICT Operations at Dorset Council?
I joined Dorset Council last July in my first official role as a Service Designer. I am a keen bean with lots to learn, and my interest in working at Dorset started when I was looking at how to formally sidestep into service design. I knew that Dorset was building their user-centred design (UCD) capability,… Read more Joining Dorset Council remotely as a Service Designer
We are taking a fresh approach to how we design and deliver services to provide an efficient and consistent customer experience for Dorset’s residents. To do this we have three work strands: implementation of a new customer platform helping us to move to a ‘customer always, digital first’ approach establishing a ‘One Council Front Door’… Read more Transforming Dorset’s customer experience
We’ve used a multi-disciplinary team to deliver our ‘Planning for the Future’ work to create and transform our new Dorset Planning Authority from six legacy councils, following the creation of Dorset Council.
We migrated our website to a new platform (Placecube) and asked ourselves the question: how can we make sure our website is just as good (if not better) on the new platform? The most obvious way was for us to do some user testing on our old site to find out: · how people search… Read more So you want to do remote user testing
Sam McLaren in the Digital team has been reflecting on the year using rhyme with a very festive accompanying video. This holiday tale you are about to be told, begins with the ways of new and old. A tale of… DIGITAL DORSET Our tale begins a long time ago, early 2020 but little did we… Read more Digital Dorset Christmas Story
Our press release has been issued summing up the October three-day Festival of the Future which took place online. You can catch up on the wealth of information as most of the sessions are available on the Digital Dorset YouTube channel. The Festival, which was part of national Digital Leaders week, has to be my… Read more Dorset’s Festival of the Future hailed a success
Dorset Council has selected Placecube to provide it with, Digital Place, an open digital platform designed to simplify how councils make and re-use local services online. The Digital Platform is a key enabler for the customer workstream in the Council’s transformation programme, in addition it will support contract convergence and application rationalisation. All of which will… Read more Dorset selects Digital Place as its open digital platform
