Service Design

Drawing of man with laptop and large screen

Future councils update – spotlight on digital services

Last year we shared the news we had received funding to help us become a more modern and resilient council.  We have been involved in the Future Council pilot and five nationally funded projects:  Planning –  making it easier for the public to engage with the planning process.  Planning – reducing invalid planning applications  Adult… Read more Future councils update – spotlight on digital services

Future Council update – spotlight on adult social care

Last year we shared the news we had received funding to help us become a more modern and resilient council.  We have been involved in the Future Council pilot and five nationally funded projects:  Planning –  making it easier for the public to engage with the planning process.  Planning – reducing invalid planning applications  Adult… Read more Future Council update – spotlight on adult social care

Future Council update – spotlight on planning

 Last year we shared the news we had received funding to help us become a more modern and resilient council.  We have been involved in the Future Council pilot and five nationally funded projects:  Planning –  making it easier for the public to engage with the planning process.  Planning – reducing invalid planning applications  Adult… Read more Future Council update – spotlight on planning

Image of a coffee shop

How digital and council employees are helping to boost the local economy

As an organisation one of our top priorities is to be digital council in a digital place. We pride ourselves on being both a good employer and a supporter of local businesses – and with our local discount scheme we’re able to do both. And thanks to digital, we have found a very easy way… Read more How digital and council employees are helping to boost the local economy

Dorset Council awarded £1 million for digital initiatives that will help improve services for residents and businesses

Dorset Council has once again shown itself to be a leader in digital services after securing two major levelling up grants to support this work. We are just one of eight local authorities to be chosen to help pilot a new national initiative called Future Councils. Receiving £750,000 from the Local Digital arm of the… Read more Dorset Council awarded £1 million for digital initiatives that will help improve services for residents and businesses

How digital and understanding people’s needs could help transform adult social care

A team of our digital experts and social workers joined forces with the government to look at how digital innovation could help transform adult social care. At the heart of this work, which saw us work with the Department of Health and Social Care (DHSC), was asking our residents and carers how the service could… Read more How digital and understanding people’s needs could help transform adult social care

Dorset Council is helping to lead the way to improving adult social care

Dorset Council and its residents are to play an important role in informing how adult social care will be provided in the future. The council was selected to work with the Department of Health and Social Care on a unique partnership to examine how our residents are referred into adult social care and how their… Read more Dorset Council is helping to lead the way to improving adult social care

Good news for Dorset's residents looking to rent - a new Dorset Council project is helping landlords make rental properties more energy efficient

Opening the doors to digital is helping Dorset residents live in more energy efficient homes

A new digital initiative to help Dorset’s landlords make their homes more energy efficient has received national recognition. The Dorset Council ‘Minimum Energy Efficiency Savings’ project is a finalist in the Granicus 2022 Digital Public Sector Awards in the ‘new initiative’ category. To find out why, read our case study below. Unlocking the key to… Read more Opening the doors to digital is helping Dorset residents live in more energy efficient homes

Drawing by Alex May of a design toolkit

Joining Dorset Council remotely as a Service Designer

I joined Dorset Council last July in my first official role as a Service Designer. I am a keen bean with lots to learn, and my interest in working at Dorset started when I was looking at how to formally sidestep into service design. I knew that Dorset was building their user-centred design (UCD) capability,… Read more Joining Dorset Council remotely as a Service Designer