Last year we shared the news we had received funding to help us become a more modern and resilient council. We have been involved in the Future Council pilot and five nationally funded projects: Planning – making it easier for the public to engage with the planning process. Planning – reducing invalid planning applications Adult… Read more Future councils update – spotlight on digital services
Last year we shared the news we had received funding to help us become a more modern and resilient council. We have been involved in the Future Council pilot and five nationally funded projects: Planning – making it easier for the public to engage with the planning process. Planning – reducing invalid planning applications Adult… Read more Future Council update – spotlight on adult social care
Last year we shared the news we had received funding to help us become a more modern and resilient council. We have been involved in the Future Council pilot and five nationally funded projects: Planning – making it easier for the public to engage with the planning process. Planning – reducing invalid planning applications Adult… Read more Future Council update – spotlight on planning
All this month we are celebrating five years of Dorset Council signing the Local Digital Declaration. The Declaration is a shared ambition for the future of local public services. It was written in 2018 by a collective of 45 local authorities, sector bodies and government departments – including Dorset Council – and outlines our goals… Read more A platform that will take us to destination success
A new digital initiative to help Dorset’s landlords make their homes more energy efficient has received national recognition. The Dorset Council ‘Minimum Energy Efficiency Savings’ project is a finalist in the Granicus 2022 Digital Public Sector Awards in the ‘new initiative’ category. To find out why, read our case study below. Unlocking the key to… Read more Opening the doors to digital is helping Dorset residents live in more energy efficient homes
In February I was given the following challenge statement with a view to doing some initial discovery work around our current Newsroom, its environment, and how it could link to our new customer platform which is currently being developed. “To design and develop a new online newsroom, which shares all the council’s news stories, communications,… Read more Redesigning our Newsroom
We continue to transform our customer experience, more recently through the development of our website and content management system (CMS). Working in delivery phases, at the moment the platform is divided into three focussed areas: Website – Content Management System (CMS) Customer Account and Contact Management (CCM) E forms and workflow – enabling services to… Read more Introducing a new pricing model
We’ve written on this blog before about our approach to transforming our customer experience. A key component of this has been the implementation of our new customer platform. The Digital Team was an early adopter of the customer platform for hosting our website, which involved a concentrated period of development, data migration, testing and deployment… Read more Developing our website
