Our training manager Catherine Snook highlights the digital changes introduced to make our information more relevant and easier to use
The importance of accessible, digital training content has never been greater than it is today. Here at the Dorset Care Record we have proactively reacted to the Covid-19 pandemic and used this opportunity to create newly revised online training content which is more relevant and accessible than ever before. What’s more, we now also provide a platter of online learning options to support our partner organisations, all of which can be accessed by the click of a button!
In order to ensure the revised training would be a success, we spoke with and listened to all our partner organisations to truly understand their wants and needs from a learning environment. What stood out loud and clear was the need to provide comprehensible mandatory training to a wide demographic of professionals. It needed to be precisely designed to deliver the essential learning required in order to mitigate clinical risk. This was particularly high on the agenda for those in front line healthcare roles where admin time is held at a premium.
In September 2020, we launched our newly revised, refreshed and re-imagined mandatory training module 2.0. This slick, new, online digital course has been created to be highly specific to the needs of risk mitigation. Taking approximately 20 minutes to complete, it addresses concise key issues in an interactive environment. The course dynamically adapts to tablet and smartphone screens, allowing not only responsive play via the mouse but also swipe, drag and pinch-to-zoom for those using mobile devices. To end the course, the learner is met with a short assessment which deals with 5 questions, directly related to the learning content. For those who prefer face to face delivery, we also offer this training as a bi-weekly 30-minute online webinar, which, since its inception in November has been taken up by over 100 health and social care professionals!
We’ve since received substantial positive feedback from our partners. Dorset County Hospital are now trialling a pilot of rolling out the online learning as part of their clinical rotations and we hope to be able to support our other acute partners in similar formats over the coming months. Alongside chairing a bi-monthly trainer’s group, to which all of our partners attend, we’ve also begun reaching out to locality teams, offering to deliver virtual training as part of wider team meetings; the options and opportunities are endless!
As part of our transformative approach, we have also launched an ever-expanding online YouTube reference library of snappy ‘how to’ edits. These videos, approximately 60 seconds in length, act as an alternative visual user guide and judging by feedback and the most recent analytics (over 80 plays per video), they are already proving to be a popular feature.
We don’t believe that training is ever static, we are constantly requesting and listening to feedback, critiquing our own delivery and making adaptations and changes where required. This week alone saw our largest ever rise of new users. I’m proud of how far we have come, thrilled with where we presently are and eager to face the challenges before us.
I love this energy. Absolutely the right enthusiasm for training.
It’s always challenging when delivering training to a large number of people. I would be keen to have a conversation about validating the training too, as meaningful as online work often becomes lost to purely factual learning.