If you have an issue around consent please contact the DCR Privacy Officer (0345 200 0026).
| Opening Hours | Internal Contact Number | External Contact Number | Email Address | Out of Hours Procedure | Out of Hours Contact Number if different | Any Other Useful Information | |
|---|---|---|---|---|---|---|---|
| Borough of Poole | 08:00 to 16:30 | 3224 | 01202 633224 | Caredirector-support@poole.gov.uk | No IT Support - voicemail only | None presently | Out of Hours Social Care Support is shared across Dorset, BBC and BoP. Process to be reviewed and agreed jointly across the councils. When fully live, Out of Hours Social Care support (P1 notification only) - 01202 657279 |
| Bournemouth Borough Council | TBC | 01202 456114 | 01202 456114 | DCR.Support@bournemouth.gov.uk | None presently | None presently | |
| Dorset Clinical Commissioning Group | 08:00 - 17:00 | Ext 3649 | 0345 600 5500 | itservicedesk@dorsetccg.nhs.uk | None presently | None presently | |
| Dorset GP Practices, managed service via Healthcare Computing | Monday to Friday: 07:30 - 20:00 Saturday: 09:00 to 12:00 | n/a | 0345 450 1209 | support@healthcarecomputing.co.uk | Customer portal - https;//gpit.dorsetccg.nhs.uk | None presently | |
| Dorset County Council | 08:00 - 17:30 (Mon-Thu) 08:00 - 17:00 (Fri) | 710-4062 | 01305 224062 | ictservicedesk@dorsetcc.gov.uk | 07:00 - 08:00 17:30 - 22:00 (Mon-Thu) 17:00 - 22:00 (Fri) 07:00 - 22:00 (Sat and Sun) | 01305 225799 | Email for information only - incidents are not logged via email |
| Dorset County Hospital | 08:00 - 17:00 (Mon - Fri) | 5555 | 01305 255555 | ict.servicedesk@dchft.nhs.uk | On call engineer contacted | 01305 251150 | Only critical systems are supported out of hours and at weekends, 5 team members rotate on call weekly |
| Dorset Healthcare | 08:30 - 17:30 Mon-Fri | 01202 443137 Option 2 | 01202 443137 | dhc.clinicalsystems.servicedesk@nhs.net | Currently trialing an emergency out of hours service for 3 months. 18:00 - 22:00 Mon-Fri 09:00 to 17:00 Sat&Sun | 01202 443137 Option 2 | Have provided details for the Clinical Systems Service Desk who will be managing the DCR at DHC |
| Poole Hospital (University Hospitals Dorset) | 08:00 - 17:00 (Mon - Fri excluding bank holidays) | Ext 2347 | 0300 019 2347 | DCR.Support@uhd.nhs.uk | User contacts Clinical Management Team PHFT. CMT will assess the situation and engage the on call engineer via the Switchboard if needed | 0300 019 2347 | |
| Royal Bournemouth & Christchurch Hospital (University Hospitals Dorset) | 08:00 - 17:00 (Mon - Fri excluding bank holidays) | Ext 4222 | 0300 019 4222 | DCR.Support@uhd.nhs.uk | User contacts Clinical Site Manager at RBCH. CSM will assess the situation and engage the on call engineer via the switchboard if needed | 0300 019 4222 |
DCR System Manager – dcrsystemadmin@dorsetcc.gov.uk